C&C Custom Apparel Customer Order & Sales Policy
Version 1.0

1. Quotes & Price Validity
Quotes are valid for 14 days from the date they are prepared. After 14 days, your quote may need to be refreshed, since garment, supplier, shipping, tax, or other costs may have changed.

2. Payment
Full payment (100%) is required and must be confirmed before production begins on your order. Payment is collected securely online after you accept your quote and this policy.

3. When Production Begins
Production does not begin until all required approvals are complete and full payment has been verified.

4. Artwork Requirements
Vector artwork is preferred for the best results but isn't required -- we'll review whatever files you have and let you know if they'll work as-is or need preparation. Common formats we accept: AI, EPS, PDF, SVG, PNG, and JPG.

5. Artwork Cleanup / Vector Conversion / Digitizing Charges
A $20 minimum artwork cleanup/digitizing charge applies when cleanup or digitizing is needed and your order is under 20 garments. Orders of 20 or more garments may qualify for one free standard artwork cleanup OR one free standard digitizing setup -- not both automatically (see Item 6).

6. 20+ Garment Free Standard Artwork/Digitizing
Orders of 20 or more garments receive one standard artwork cleanup or one standard digitizing setup at no additional charge -- one standard setup only, never both together, and never unlimited or complex work at no charge (see Item 7).

7. Multiple Designs / Multiple Embroidery Sizes
Orders needing more than one decoration placement/setup, multiple embroidery digitizing versions or sizes, or both artwork cleanup and digitizing together, are reviewed individually and quoted for that specific work.

8. Customer Artwork Approval
Customer approval of your artwork/design is required before production begins, where applicable, so you're confident in the final look before anything is decorated.

9. Personalization
Orders with personalization (individual names, numbers, or similar per-item customization) are reviewed and quoted individually by us before your quote is finalized -- personalized orders are not auto-quoted.

10. Standard DTF Adult S-XL Scope
Our standard DTF (direct-to-film) pricing package applies to adult sizes Small through XL, with a standard print placement and size, no rush, and no personalization. Orders outside that scope are covered under Items 9, 11, or 12.

11. 2XL+ and Specialty Garments
Garments sized 2XL and larger, and specialty garments outside our standard offering, require individual review/requote rather than standard pricing -- we'll provide that pricing as part of your quote.

12. Rush Orders
Rush work requires review, and any applicable rush pricing is provided, before acceptance/payment. Rush orders are evaluated individually based on current production capacity, garment availability, and your required completion date. If we can't confidently meet a requested rush deadline, we'll tell you honestly rather than accept an order we can't deliver on time.

13. Sales Tax
Applicable sales tax is charged according to C&C's established tax policy and authoritative tax calculation, based on where your order is legally sourced, and shown on your quote before payment.

14. Shipping
U.S. shipping only, where a verified carrier rate is available. No international shipping at this time. Where shipping is offered, the shipping charge reflects the actual carrier rate for your order and is calculated and shown to you before you pay.

15. Customer Pickup
Pickup is available where offered, with no shipping charge. Your pickup location and instructions are provided to you privately at the appropriate stage of your order, not published here.

16. Order Changes After Approval or Payment
Once you've accepted a quote, your garments, decoration, quantities, and price are locked to that configuration. Any change -- a different garment, color, quantity, decoration, or similar -- requires a new quote, which you'll need to separately review and accept before it replaces the original.

17. Cancellations
You may request cancellation before production begins. Once garments or materials have been ordered, or production has begun, cancellation requires C&C's review, since costs may already have been incurred.

18. Refunds
Refunds are reviewed by C&C on a case-by-case basis. If C&C is unable to fulfill an order, C&C will refund the amount attributable to the unfulfilled work.

19. Returns / Exchanges
Because your order is custom-made, we do not accept returns or exchanges for sizing preference, customer-selected color, customer-approved design/artwork, or other customer-approved customization choices. C&C remains responsible for genuine production errors or defective/incorrect items (see Item 20) and will review those to make them right.

20. Defective or Incorrect Items
If we ship something wrong or defective, we take responsibility and make it right -- through a remake, replacement, repair, or working with you directly to reach the best resolution, depending on the situation.

21. Customer-Supplied Garments
C&C Custom Apparel does not accept customer-supplied garments. Garments used for your order must be sourced through C&C Custom Apparel.

22. Production Turnaround / Due Dates
Standard turnaround is 7-10 business days, beginning once your artwork is approved and all garments needed for your order have been received -- actual turnaround depends on order size, garment availability, decoration method, and current production workload, and we'll always give you our most accurate real estimate. Common causes of delay include waiting on artwork approval or customer-requested changes, supplier backorders or shipping delays, high seasonal volume, equipment issues, and weather or carrier delays outside our control -- if a delay happens, we'll communicate it as early as possible.

23. Normal Production Variation
Minor, reasonable variation may occur in garment color/dye lot, print color, print placement, and print dimensions. Reasonable production variation is not automatically considered a defect.

24. Artwork & Intellectual Property
By submitting artwork, logos, trademarks, names, or other content, you confirm you own it or have permission to use it. C&C's use of your artwork or order photos in our own marketing or portfolio is opt-in only -- we will not use them unless you agree.

25. Unclaimed Pickup Orders
A completed pickup order left unclaimed for 60 days after reasonable attempts to contact you may be considered abandoned. Final disposition is reviewed by C&C on a case-by-case basis.

26. Acceptance of These Terms
By checking the box and affirmatively accepting below, you agree to this Customer Order & Sales Policy, Version 1.0 -- a separate step from accepting your price quote. If this policy is ever updated to a new version, you'll be asked to accept the new version again before any further order proceeds to payment.